Microvast Accessibility Statement

General

Access to any website can be challenging for persons having certain disabilities. Disabilities are often unique and a solution that works well for one individual may cause difficulties for another individual. Our company has made efforts to accommodate as many of our customers and potential customers as is reasonable given our size, resources, and knowledge of our customers and potential customer’s needs. We engaged the services of professionals to assist and advise us in these matters.  

Accessibility on this Website

Our website provides certain methods, features, and policies that can help with access to our website and/or to products, services or information provided or referred to on our website or by our business. There are also various aids available by third parties and which are provided by most browsers.

Some Specific Accessibility Features within this website.

This website contains a third-party plugin, also known as a Widget, called One Click Accessibility (“One Click”), which is powered by this third party’s dedicated accessibility server.  Use of this Widget can improve website access for some users, particularly related to certain type of disabilities. One Click has stated that its application makes efforts to follow to some degree the Web Content Accessibility Guidelines (WCAG 2.1). On our website, the One Click icon and accessibility menu is located on the left side of most pages.  

Enabling the Accessibility Menu

The accessibility menu can be enabled by clicking the accessibility menu icon that appears on the left side of most pages. After triggering the accessibility menu, please wait a moment for the accessibility menu to load in its entirety.  

Disclaimer

We anticipate that from time to time, within our resources, we will be making modifications to parts of our website, and possibly modifications to accessibility of our website. Reasonable efforts toward improving seamless, accessible, and unhindered use of websites by customers and potential customers is generally a worthwhile goal. Moving closer to this goal will often depend on the knowledge the company has regarding any particular difficulties those using the website might encounter, as well as available resources and improvements with technology. If you experience any issues using our website, we encourage you to notify our team at [email protected] so that we can review and hopefully resolve such issues and improve the overall experience of our website. Despite the efforts we may have made regarding accessibility, consistent with normal business practices for a company of our size and resources, some content, features, processes, or policies, may be improved, so we welcome your suggestions.  

Third Party Applications

Our website may use third-party add-ons or “plug-ins” for certain functions, such as Google Maps, social media feeds, etc.  These may not work or may not work the same for every user and/or every type of disability.  We do not have control over the structure of these plugins, and are unable to modify them at all or to the extent that would accommodate every user of our website, and are not responsible for those elements which we do not control. In addition, our website may or may not have links to third-party websites and such third-party websites may have their own accessibility features. We have not reviewed or assessed the accessibility features of third-party websites.

Video

Our website has or plans to have some video elements. Each video will either have close captioning or text equivalent located next to the video. If you experience any issues with videos on our website, please notify [email protected] so that we can attempt to improve the website experience for our users.  

We are Here for You

If you are experiencing difficulties with any content on our website because of a disability, or if you require assistance with any part of our site because of your particular disability, please contact us and let us know. If you have a disability that has caused or may likely cause you difficulty in accessing or navigating any part of our website because of your particular disability, you can call us at: +1 (346) 309-2562. This telephone number for assisting persons with disabilities, including but not limited to blind and visually impaired persons, is available 24 hours / 7 days a week. You can also send an email, explaining in as much detail as possible, what type of difficulty you had, or may have had, or believe others may have. These types of emails should be sent to: [email protected]. In contacting us by telephone or email, your privacy will be strictly protected. This means that you will not be required to provide any personal information, including but not limited to your: name, address, telephone number, the specific type of disability you may have, information about goods, products, or services you might be interested in, email address (unless you include it in an email you send to us or to our representatives), but you may voluntarily provide this information if you would like a company representative to reach out to you directly.

Quality

ISO 9001, IATF 16949, ISO 14001

Microvast is IATF 16949 and ISO 9001 certified and are strictly implementing those standards from raw material inspection to manufacturing monitoring, to final product delivery.

 

Quality and safety is our top priority. By incorporating the advantages of Manufacturing Execution Systems (MES) and big data, we have invested in highly automatic production lines for production accuracy.

Locations

North America

Microvast Headquarters

Microvast North America Manufacturing Facility

North American R&D Center

Microvast Colorado Technology and Testing Center

EMEA

After-Sales Center

EMEA HQ (R&D, Production, Sales and Service Center)

APAC

Manufacturing Facility and R&D Center