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Remote technical support
Key benefits of our remote technical support
Direct access to our ESS experts
You can rest easy knowing that you have direct access to our team of highly skilled ESS experts who all have extensive knowledge in the maintenance and service of the Microvast ESS solution.
One-stop-ship for support and parts
With us, you get everything you need for a repair-parts and support under one roof.
Maximum uptime and system availability
We understand how crucial uptime and system availability are for your business. Our remote technical support aims to minimize any downtime you may encounter, ensuring that your are up and running smoothly.
Increasing safety with standard proven repair procedures
Your safety is our priority. By offering standard proven repair procedures, we ensure that the process is not only efficient but also safe.
It's easy to contact us.
Give us a ring
You can reach us at _________during the hours of __________ M-F
Send us an email
If you're more of an email person you can reach our support team at _______________
Delivery and Service Project Management
When you work with Microvast, a dedicated Project Manager is assigned to you to oversee your project from start to finish. From scheduling and tracking project milestones to gathering and organizing data throughout the entire project, your Project Manager will take care of everything for you to ensure an on-time delivery.
You can rest assured, at Microvast, we’re here to make your project a success and deliver a seamless experience for you.
Pre-Commissioning and Commissioning Services
Pre-commissioning and Commissioning Services are available to meet critical business requirements. Our Commissioning Team plays an essential role in ensuring a professional and timely start-up.
All of our Storage Solutions Products are fully tested in the factory before shipping, and the pre-commissioning and commissioning activities will safeguard the integrity of the units after transportation and installation. Our team also makes sure that all of the systems are optimized based on the specific requirements of each site.
Benefits of Commissioning Services:
- Immediate response time and on-site field support
- Availability of a global network of certified and experienced engineers
- Advanced diagnostics and repair practices
Field Engineering Services Levels I – II - III
Microvast field services provides onsite inspection and corrective maintenance to get you back on track quickly. Our expert technicians can repair or replace faulty equipment that has failed unexpectedly on-site. Field service and response time are tailored to meet each customer’s needs based on commitments in our SLAs.
Field services may include:
- Site audits and inspections
- Uptime guarantee
- Performance guarantees
- Efficiency tests
- Extensions, upgrades and retrofits
- Repair and refurbishment
Preventative & Predictive maintenance
At Microvast, we take immense pride in delivering top-tier preventive and predictive maintenance services to optimize the performance and dependability of your equipment and systems. With our expertise, plant managers can reap significant benefits, including enhanced uptime, improved safety measures, and substantial cost reductions.
Through meticulous and regular preventive maintenance routines, coupled with comprehensive diagnostics, we ensure that your equipment operates at its best. By proactively addressing potential issues we can help increase equipment longevity and reliability.
Our Field Service Team comprises highly skilled professionals armed with cutting-edge high-tech diagnostic tools and equipment. This state-of-the-art technology empowers our team to efficiently test, measure, control, and diagnose your ESS with precision.
By entrusting Microvast with your preventive and predictive maintenance needs, you can rest assured that your equipment will be in the hands of experts who are committed to maximizing your operational efficiency and minimizing downtime. We are dedicated to delivering outstanding service and fostering long-lasting partnerships.
Performance monitoring and analytics
We understand the importance of maintaining your system in optimal conditions to ensure both reliability and efficiency. That’s why we take pride in offering top-notch monitoring services specially designed for your Battery Energy Storage Systems (BESS).
Microvast’s monitoring services are tailored to meet your unique needs and site requirements. With our expertise, you can rest assured the equipment at your site will be closely observed and analyzed in real time, allowing us to identify any potential issues promptly. Whether it’s underperformance, offline equipment, or outages, our customized reporting and analysis provide valuable insights for swift and effective actions.
As part of our commitment to delivering exceptional service, this monitoring solution is included in our customized Service Level Agreement (SLA). We take every detail into consideration to ensure that our services align seamlessly with your specific customer needs.
