• Full Time
  • USA

Microvast, founded in 2006 and now a Nasdaq listed company, is an innovation leader in Li-ion battery technology. With the fast-growing vehicle electrification and new energy markets in North America, the company is rapidly expanding its business due to the passion, focus, and expertise of our people. We are searching for a highly motivated person to lead the development and growth of our customer service organization, and policies, for the Americas. This organization is responsible for the servicing of our battery systems and associated equipment, both on-site and in our workshops, the on-time supply of spare parts, and technical training on our systems to both internal and external customers. This position could be offered at different levels depending on qualification and experience.

Key Responsibilities: 

  • Report to the Global Executive Director of Customer service
  • Liaison with European and Asian counterparts
  • Build and develop the customer service organization and processes in the Americas
  • Manage relationships with internal and external senior management
  • Resource planning and budgeting for the department
  • Analysis and reporting of key KPI’s
  • Timely feedback of quality issues and ‘lessons learned’
  • Contribution to, and negotiation of, customer contracts
  • Participate in and contribute to product design reviews, representing the customer service team perspective and requirements
  • Maximize the utilization, productivity, and efficiency of the team within budgetary constraints
  • Instill and drive a high-performance culture ensuring performance is rewarded and under-performance is managed
  • Travel up to 40-60%
  • Any other task assigned

Required Skills & Experience: 

  • 15 years in an engineering role of which 5 must be at a senior management level within a customer service/after-sales organization. Experience in the automotive sector is mandatory
  • Bachelor’s or above degree, preferably in an engineering or scientific subject
  • Proven commercial and business acumen
  • A professional and calm approach with the ability to process and respond positively to negative feedbacks
  • Ability to manage projects and conflicting priorities
  • People management and coaching
  • Exceptional communication and negotiation skills with a proven ability to form relationships with internal and external engineering teams
  • An analytical mind with an eye for detail, and the ability to analyse data and trends
  • Excellent IT literacy including MS Office
  • Knowledge of relevant EHS subjects, especially US regulations concerning safe working on high voltage systems (1,000V), would be beneficial
  • Experience in the Li-ion battery sector or with EV’s/PHEV’s/HEV’s/FCEV’s would be beneficial

Note that the position may require extensive travel within the Americas, and occasional travel to Europe and Asia.

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